Dr. Ahmad Tahlak

Dr. Ahmad Tahlak

President and Chairman | LEVENBERT Lead Expert

With more than 24 years of experience in the fields of talent development, customer service, and contact centers development; Dr. Tahlak is considered a Lead Expert and Customer Service Thought Leader due to his achievements.

Dr. Tahlak graduated from University of Arizona (1989) majoring in Business Administration & Management Information System. He continued his education to achieve MBA in Marketing (2008) and PHD in Strategies and Techniques for Stimulating growth and enhancing customer satisfaction to manage customer relations (2012). He also holds a Diploma in Airline Management (1994) from Geneva and Call Center Management Certification (1997) from San Diego.

During his career, Dr. Tahlak has developed major Call Centers and Customer Care centers in UAE and the region such as Emirates Airlines, Dnata, Emirates Post, and Emirates for Promotion and Marketing. One of the major pillars of development was the development of staff through training and coaching.

Dr. Tahlak has won several awards such as Dubai Quality Award for EMP in 2009 for Excellence in Customer Service, the Global Call Center Manager award for the years 2001 and 2002, the Businessman award for the year 2004 by Sheikh Mohammad Bin Rashid, and the Best Consulting Services award for the year 2004 by Sheikh Mohammad Bin Rashid.

Dr. Tahlak, has supervised/delivered training for many organizations such as; Abu Dhabi Executive Council, Governor Court in Dubai, Department of Economic Development (Abu Dhabi), Khalifah Fund, Al Fouah, Dubai Municipality, AMAN Insurance, Dubai Quality Group, Dubai Customs, Kingdom Holding Group (KSA), and Saudi Telecom (STC) to name a few.

Other Events

ID Event Name Duration Start Date
Le15005 7th GCC Smart Government and Cities Portals Conference 1 Days July 1, 2015
LE15003 GCC Health Care and Related Industry Conference 2 Days June 1, 2015
LE15004 5th GCC Municipalities and Smart Cities Conference -4 Weeks May 20, 2015
LE15001 Spring GITEX Shopper 2 Days April 30, 2015
LE15002 Arab Health Exhibition & Congress 1 Days April 22, 2015

Other Courses

ID Course Name Duration Start Date
LVN2015040 Excellence in Customer Service Workshop 2 Days July 13, 2016
LA15001 Management by Walking Around 4 Days May 1, 2015