News

May
16

Hard work, leadership for excellent customer service

JEDDAH — “The customers is always right” – it’s a saying that many companies say they believe in, but rarely implemented. Most companies in the Middle East and Gulf region do not always care about the quality of their customer service, even though they care about their clients. Ahmad Tahlak, the chairman and president of […]

By levenbert | Articles
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Apr
12

Dubai to shine on the world stage at Expo 2020

DUBAI: Dubai’s chance to shine on the world stage! The Government is expected to spend $7 billion on infrastructure, a plan that is already in motion. Hotels and the Tourism Industry will benefit enormously from this spectacular event. It is projected as a boon to the already lucrative real estate market. Dubai forecasts 25 million […]

By levenbert | Articles
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Apr
09

Protocol helps build business relationships

JEDDAH – Adopting international protocols can play a long way in building relationships between two parties, according to international protocol specialist Marie Betts-Johnson who directs the International Protocol Institute of California and carries more than 30 years of expertise in international relations. “Protocol helps you to build relationships,” she said in an interview with Saudi […]

By levenbert | Articles
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Mar
15

Khaleej Times, Dubai – Launch of Train To Be An International Protocol Specialist

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By levenbert | Articles
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Sep
27

Five alarm bells to sound when using Key Performance Indicators (KPIs)

In my many years of experience consulting for public and private sector clients, effective performance measures or Key Performance Indicators (KPIs) were always a core component of any good strategy development project. This follows from the adage “You can only manage what you can measure”. While their role is essential, KPIs that matter most can […]

By levenbert | Articles
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Sep
27

Work Hard not Smart: That’s the Salty Truth

If you go through the biographies of many globally recognized business leaders, such as Sir Richard Branson, Elon Musk, Carlos Ghosn, Jeff Bezos and Carly Fiorina, you will come to the realization that they all put in more than 100 hours a week. That’s the equivalent of 14 hours a day (and change), weekends included. […]

By levenbert | Articles
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Sep
27

How to Conduct Training Needs Analysis

There is no secret recipe for conducting a Training Needs Analysis (TNA). There are, however, important steps to consider and apply in sequence to generate a list of training needs that satisfies the organization on one hand (achieving its strategic objectives) and the individual employee on the other (gaining knowledge and skills). The assumptions here […]

By levenbert | Articles
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Sep
27

Don’t Blame Time.

If you share my passion for history, you will remember this sentence: “peace is the right time to prepare for war”. I agree fully with this old saying even though it reminds me of humankind’s darkest periods, when racism or the arms race cast their shadows over civilization. Aren’t we all in a state of […]

By levenbert | Articles
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